SERVICE CATALOG · EVIDENCE-LED OPERATIONS
From risk assessment to resilience projects and managed care, services are composed around your actual environment, business priorities and recovery goals. We agree on scope, authority, acceptance and support hours first.
ASSESS
Establish an evidence-based baseline and prioritize risks before production changes.
Identify configuration, capacity, access and single points of failure
Asset/dependency map, risk register, 30-day remediation plan
Risk scope signed off; every finding traceable to evidence
Check restorability, not just successful backup jobs
RTO/RPO gap report, key-access check, drill plan
No restored RTO/RPO claim before tested drill
Investigate 502s, outages, regressions and recurring incidents
Incident timeline, evidence, RCA confidence, improvement plan
Observed facts separated from hypotheses and unknowns
Find risky deployment, change and permission paths
CI/CD risk register, rollback prerequisites and controls
Critical app/config/schema paths reviewed
ENGINEER
Deliver clearly bounded reliability projects with approval and restoration prerequisites.
Reduce impact of flawed releases through bounded rollout
Pipeline, safety gates, immutable rollback and tests
Disposable-lab fault injection and recovery acceptance
Demonstrate recoverability of critical data through drills
Backup policy, recovery runbook and isolated restoration report
Measured restore duration, data integrity and limits
Contain single-point failures to a defined business budget
Fault model, failover design and rehearsed result
Failover drill includes business journey and data consistency
Detect business failure before customers report it
Journey probes, metrics/logs/traces, alert routing
Offline or stale telemetry never marked healthy
Improve container rollout, capacity, isolation and recovery
Container baseline, rollback paths and capacity actions
Recovery and permissions tested on agreed workloads
Reduce query degradation, saturation and data-loss exposure
Bottleneck report, backup/PITR assessment, maintenance plan
DB writes/restores require explicit approval and integrity checks
Balance resource spend, growth and burst-traffic exposure
Cost baseline, capacity model, phased optimization plan
Validate savings against bills and performance data
Reduce patching, credential, access and exposure risks
Access review, hardening baseline, scoped change tickets
Firewall/IAM changes require recovery access and approval
MANAGED
Ongoing scoped care with defined systems, support windows, and effort limits.
Scheduled care for defined Linux and container scope
Monthly health report, alerts and authorized change log
Support window, covered hosts and effort cap agreed
Specialist reliability help without a full in-house SRE
Recurring improvement plan, change reviews and receipts
Explicit hours and coverage; no implied 24/7 staffed response
Continuously review recovery evidence and drill readiness
Backup status, restore evidence, gaps and updated runbooks
Unrehearsed or expired drill clearly disclosed
CUSTOM
Remote technical tasks are evaluated for authority, suitability, risk and objective acceptance.
Scoped remote engineering based on a verified customer need
Custom statement of work, acceptance and fallback plan
Access, authority, suitability and risk assessed first